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Terms & Conditions

EXPORT
Please contact our sales office for a quotation.
Any items which are exported are not returnable or refundable.
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by Customs authorities.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that  the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, Government actions and any other similar events.
Cotswold Mounts cannot be held responsible for problems or delays that occur as a result of the courier service.
 
MINIMUM ORDER
Products must be bought in their pack quantities. Most items are sold in a pack and these cannot be separated. There is a minimum order amount of £20 before delivery charges. 
 
RETENTION OF TITLE AND RISK
The ownership of goods supplied, the subject of an order, shall not pass to the customer until payment has been received in full by Cotswold Mounts, although the risk passes to the purchaser at time of delivery.
 
DAMAGED AND LOST GOODS
Any damaged or faulty goods must be notified to us within 7 working days of receipt otherwise no liability will be accepted.
We may ask for photographic evidence and/or the return of damaged goods.
 
RETURNS
Goods shall not be returned without prior authorisation from Cotswold Mounts. We ask you to email us within 7 working days of receiving your order. From there we will instruct you as to the next step. All agreed returns must be sent to our warehouse or the warehouse instructed. To qualify for credit, all returned goods must be adequately packed and protected, still in their original shrink-wrap and in a re-saleable condition. We reserve the right to levy a 20% restocking charge. Transport charges will not be refunded.
Please note that if you order a bespoke product they are strictly non-returnable and non-refundable.
 
PART SHIPMENT
Every effort is made to send a complete order, however we reserve the right to make part shipments due to external factors beyond our control.
 
WEBSITE ORDERS
Cotswold Mounts does not accept liability for errors and omissions within its websites and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time.
 
Cotswold Mounts does not guarantee any product’s fitness for a particular purpose. All items are listed on an ‘as is’ basis.
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