| FAQ's
How do I order?
We are happy to accept orders by e-mail, fax, or telephone.
We prefer Telephone orders so that we can ensure we know exactly
what is needed.
How
do I pay?
Payment
can be made by credit or debit card over the telephone or by
cheque. We do not have e-commerce or paypal because we prefer
to discuss jobs with our customers.
What
Mount Board do you use?
We
use Daler Rowney Studland Board, which has a Standard Core.
It is acid neutral, which is not of conservation standard. It
is 1.4mm thick.
What
is Backing Board?
Backing
Board is used to strengthen the mount product and hide the masking
of the mount. We use our mount board as the backing.
What
is a bag?
A bag
is a plastic self-seal bag that is used to protect the mounted
product, specifically when for sale in a shop/supermarket/fair
environment.
How long is
delivery time?
Delivery
can take up to 5 working days January to September and 7 working
days October to December. 2 to 4 days is the normal time.
What can I
order?
You
can have one of each of our standard sizes listed as long as
the order comes to £20.00 before carriage and VAT. For
non-standard sizes minimum requirements will apply.
Is the size
exact?
All
our mounts have an image size that is 3mm smaller all the way
round. For example our 20x16 mount with an image size of 16x12
is actually 20x16 with an image size 15.75 x 11.75. For slip
mounts this is a 5mm smaller aperture, not 3mm.
Do
your slip mounts stand up?
Our slip mounts are designed to drop in to standard frame sizes
but do not stand up. They are available in any of our colours.
Do
prices include VAT and carriage?
Prices do not include VAT and carriage.
See home page for details of carriage terms, displayed in red
and green type.
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